Privacy Policy

GSKCH ("We" or "GSKCH") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the UK Data Protection Act 1998 (the Act), the data controller is GlaxoSmithKline Services Unlimited of 980 Great West Road, Brentford, Middlesex, TW8 9GS, England.

Information we May Collect From You

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.sensodyne.com.ph (our site). This includes information provided at the time of registering to use our site or posting material. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

This Site is not intended or designed to attract children under the age of 18. We do not knowingly collect personally identifiable information via this website from visitors in that age group without the explicit consent of a parent or guardian.

We may collect information about your computer, including where available your operating system and browser type, websites you visited before and after visiting the Site, standard server log information and IP Address (see below). This information is aggregated to gather data such as the total number of visits to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our Site so that we may improve it and the services we offer. We may also share this aggregated information with other companies in the GSKCH group of companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) (the “GSKCH Group”) and with other third parties.

IP Addresses

GSKCH, or third party companies acting on behalf of GSKCH, may collect IP addresses for the purposes of systems administration and analyse the use of our Website. We also may use IP addresses to identify users of our website when we feel it is necessary to enforce compliance with the website's terms of use, or to protect our service, website or other users.

Cookies

GSKCH uses cookies on this website to allow us to analyse its use and improve the experience for our website visitors. Cookies are tiny files, composed of a string of letters and numbers, placed on your computer by web page servers. To learn more about cookies and their use by GSKCH, please review our Cookie Policy.

Where We Store Your Personal Data

GSKCH is committed to using commercially reasonable means to ensure that your personally identifiable information is protected appropriately, and according to the sensitivity of the information. GSKCH uses a variety of security technologies and procedures to help protect your personally identifiable information from unauthorized access, use, or disclosure. For example, we store the personally identifiable information you provide to GSKCH on computer servers with limited access that are located in controlled facilities.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personally identifiable information, we cannot guarantee the security of the personally identifiable information you transmit to our website; any transmission is at your own risk. While we cannot guarantee that loss, misuse or alteration to data will not occur, once we have received your information, we make commercially reasonable efforts to prevent such unfortunate occurrences.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, or for another company in the GSKCH Group, or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  While we cannot guarantee that loss, misuse or alteration to data will not occur, once we have received your information, we make commercially reasonable efforts to prevent such unfortunate occurrences.

Uses Made of the Information

GSKCH will not sell or rent personally identifiable information to third parties. Sometimes selected third parties are however used to provide GSKCH with support services in connection with the Site and such parties may, from time to time, have access to your information to enable them to provide those services to GSKCH. Please rest assured that all companies providing such support services are required by GSKCH to meet the same standards of data protection as GSKCH and are prohibited from using the information for their own purposes. In particular, GSKCH does not allow its service providers to use your personally identifiable information for their own marketing activities.

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you. We will contact you only if you have consented to this.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the registration form).

Disclosure of Your Information

We may disclose your personal information to any member of the GSKCH Group.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of the GSKCH Group, our customers, or others.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at
GlaxoSmithKline Consumer Healthcare Philippines Inc.
2266 Chino Roces Ave.,
Makati City 1231
Philippines

Our site may, from time to time, contain links to and from the websites of third parties.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


GlaxoSmithKline Consumer Healthcare Philippines Inc.
2266 Chino Roces Ave., Makati City 1231  Philippines

GSKCH directly collects personally identifiable information (i.e. information from which you can be identified, such as name, address, telephone number, e-mail address, professional license number, government identification details, birth date, gender) only when it is asked for and/or you voluntarily submit it to us on this website. We may use the information to respond to your requests, improve our level of service and the content of our website; provide you with tips, helpful information, product news and updates; notify you of new GSKCH products and services (where you have agreed to this); seek your views on our products and services; consider your application for employment; for our own administrative and quality assurance purposes; communicating information about GSKCH research initiatives, products and services through our sales representatives, our websites, via e-mail, call centers, postal mail and other channels, including sending promotional and other marketing communications; planning and implementing our promotional activities directed to you, including by identifying topics that may be of interest to you; delivering programs and materials to your patients in accordance with applicable laws and regulations; managing requests for product samples and orders for our products, where permitted by law; carrying out business and marketing research and surveys, and developing sales and marketing programs; providing access to our resources, and managing and recording past and present interactions with you both offline and online; managing and recording any transfer of value made to health care professionals for services performed on behalf of GSKCH; carrying out financial disclosure reporting;  pursuing initiatives jointly with you, such as seeking your participation in, and contribution to, academic and scientific events such as symposia, conferences and other scientific and educational programs, medical advisory boards and scientific publications; identifying and engaging scientific experts and leaders; determining the appropriateness, given the requirements of laws applicable to our business, of engaging health care professionals for certain of the business purposes described above, through review of professional experiences and evaluations, given the requirements of laws applicable to our business; and other similar or legitimate purposes that it may serve.

GSKCH also automatically collects (where available) information about your browser type and operating system, websites you visited before and after visiting the website, standard server log information and IP Address (see below). This information is aggregated to gather data such as the total number of visits to our website, the number of visitors to each page of our website, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our website so that we may improve it and the services we offer. We may also share this aggregated information with other companies within the GSKCH group and with other third parties.

GSKCH will not sell or rent personally identifiable information to third parties. Sometimes selected third parties are however used to provide GSKCH with support services in connection with the website and such parties may, from time to time, have access to your information to enable them to provide those services to GSKCH. Please rest assured that all companies providing such support services are required by GSKCH to meet the same standards of data protection as GSKCH and are prohibited from using the information for their own purposes. In particular, GSKCH does not allow its service providers to use your personally identifiable information for their own marketing activities.
 
In certain special cases, we may disclose your personally identifiable information in the following circumstances:
• when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with GSKCH's rights, property or operations, other users of this Website, or anyone else who could be harmed by such activities
• when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation
• in connection with a substantial corporate transaction, such as the sale of a product line or division, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.

Personally identifiable information collected on the website may be transferred to, stored and processed in your country of residence or any other country in which GSKCH or its affiliates, subcontractors or agents maintain facilities, including the United States and outside the European Economic Area (“EEA”). You should also note that your information may be processed in countries with lower data protection standards than your country of residence. By using the website, you consent to any transfer, processing or storing of information outside of your country of residence, and outside the EEA. GSKCH will ensure that if information is transferred outside your country of residence, it will still be treated in accordance with this Privacy Statement.

You have a right to update or correct your personally identifiable information at any time by contacting us in writing, as specified at the end of this Privacy Statement. You may have the right to access information held about you pursuant to your local laws and can be exercised in accordance with such laws. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information.

This website may from time to time provide links to other GSKCH and third party websites as a service to our users. This Privacy Statement does not apply to those websites. You agree that, if you choose to enter such a linked site, that GSKCH is not responsible for the availability of such websites and does not review or endorse and shall not be liable, directly or indirectly, for (i) how these websites treat your personally identifiable information, (ii) the content of such websites, including (without limitation) any advertising, products, goods or other materials or services available from such websites and (iii) the use that others make of these websites.

Please ensure that you check the legal and privacy statement posted on each website you link to before entering any personally identifiable information.

We may occasionally update this Privacy Statement. If the changes we make are material, we also may post a notice on this website. We encourage you to periodically review this Privacy Statement to stay informed about how we are helping to protect the personally identifiable information we collect.

Your continued use of the website constitutes your agreement to the Privacy Statement and any updates.